Welcome to www.donebyplum.com website terms and conditions.

This document sets forth the terms and conditions governing the use of this website and the purchase of items through this website. By using this website or placing an order through it, you are consenting to be bound by these Terms. Please read through these Terms prior to using this website. If you do not agree to all of these Terms, do not use this website. These Terms may be amended. By purchasing any product from this website, you enter into a contract with us on these terms. The website is controlled and operated in Slovenia. Any terms and conditions concerning the usage of this website will be governed by the laws of Slovenia and any dispute concerning the use of this website will be determined exclusively by the Slovenian courts. If you are contracting as a consumer, nothing in these terms and conditions will affect your statutory rights as such. If you have any questions relating to these terms and conditions, please contact us at infoplumshop@gmail.com

Our Details

For sale of items through this website, your contract is with:

Umetniško ustvarjanje Radka Salinská s.p.
Viška cesta 49C
1000 Ljubljana
Slovenia

Product Quality

We take great care to describe our products correctly in terms of appearance, colour, texture and finish, and to show photographs with good colour quality. However, some slight variations may occur, particularly in colour. Additionally, what you see will depend on your monitor and computer equipment. We are therefore unable to guarantee that the product images are an accurate representation of the actual merchandise. If you believe that the website picture or description was inaccurate and you are dissatisfied with your purchase, please contact us immediately at infoplumshop@gmail.com

If you have any additional enquiries about the characteristics of our products, as well as about garment care, please contact us and we will be happy to provide all the information.

Stock Availability

All orders for products are subject to availability.
If any product appears to be out of stock on the website, please contact us and we will do our best to make the product upon request, subject to the availability of the fabric.

Some products marked as limited edition are produced in limited quantities and may not be available afterwards. If you miss a chance to order your favourite product due to stockout of limited series, please contact us and ask regarding possibility of reproducing the particular piece. Anyhow we cannot guarantee the reproduction of limited editions.

Placing an Order

When placing an order you confirm that all details you provide to us are true and accurate, that you are authorised to use the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods.
When you place an order on this website, an acknowledgment e-mail confirming receipt of your order will be sent to the e-mail you provided upon order. Our e-mail can sometimes accidentally end up in your junk folder and/or may be flagged by spam filters. Make sure to check these folders. If you have not received an acknowledgment e-mail from us, please fill out the contact page on our website, providing either the order number or your e-mail address and full name, and we will be happy to assist you. Please note that this e-mail is not an order confirmation or order acceptance from PLUM.
We will send you another e-mail upon dispatch of the goods that you ordered to your address. It is upon the sending of this dispatch e-mail that the contract between us is formed. An e-receipt will also be enclosed in this e-mail. Please ensure that your e-mail address is correct and your mailbox is working properly, as both the acknowledgment e-mail and the dispatch e-mail with the e-receipt are sent to that e-mail address.

Payment

You can pay via direct bank transfer via UPN order, details in the order confirmation email. We do not send packages with redemption!
All prices are charged in Euros. Currency is not subject to change.

Dispatch

Your order will normally be dispatched to you within 3-5 business days, depending on the stock availability of the product. You are welcome to contact us before placing an order to inquire when a particular product can be dispatched or back on the stock.

Order tracking

As soon as your order is shipped, we will send you a confirmation e-mail mentioning all the details of your order. In case you did not receive an e-mail with the tracking number, please contact us and we will be happy to help.

Shipping destinations

We ship from Slovenia, only to the countries of Europe. For security reasons, billing and shipping addresses are required to be in the same country.
If you want to edit your shipping address after placing your order, please contact us through our contact page. Please note that we cannot modify your shipping details once the order has been processed by us. We are also unable to modify the route of a parcel once it has been shipped. Upon editing your shipping address, we will notify you about any changes to the shipping costs.

Delivery times

Delivery times may vary. Most orders to Slovenia arrive within 1-3 business days. International orders can take up to 21 days. We will make every effort to deliver goods within the estimated timescales. However, delays are occasionally inevitable due to unforeseen factors or events outside our control, for example extreme weather, a flood or fire. We shall be under no liability for any delay or failure to deliver the products within estimated timescales.
If you do not receive your order within the estimated times, please contact us as soon as possible, so we can help and provide the order as soon as possible.

Shipping costs

All shipping costs are calculated before you pay at check out. 
Estimated shipping costs for orders to Slovenia are from 3,60 € to 7,00 €, depending on the size and quantity of products.
Shipping costs for orders outside Slovenia vary based on the choice of shipping company and quantity and size of products. The estimated average shipping cost is 13,00 €. If the item is oversized, we will contact you prior to charging more than usual.
Please note that we do not ship to countries outside the EU. 

Shipping methods

We use the following couriers:

Slovenia: Pošta Slovenije
Europe: GLS

All deliveries require a signature. Please ensure that you use an address where someone will be able to receive your order.

Items lost in post

Risk of loss and damage of products passes to you on the date when the products are delivered to you.
If an item goes missing while in the post or a customer has highlighted to us that an order of theirs has not been received, outside the estimated time for arrival, a refund/exchange will only be given if the courier company used by us accepts the status of the parcel as missing.
In case of your order is missing, please contact us as soon as possible, so we can inquire into the matter and resolve it, as appropriate.

Order change or cancellation

If you wish to change or cancel any order you have placed and it has not been dispatched, please contact us as soon as possible, so we can change or cancel the order before dispatch.
After dispatch our returns policy will apply.
An order of a product made to the consumer’s specifications or clearly personalised cannot be changed or cancelled after the order confirmation. However, if you wish to do so, please contact us and we will try our best to help.

Returns

We offer a 14-day return policy on all items purchased on this website. Thus, if you are not 100% satisfied with your order, you can inform us about your decision to withdraw from the contract within 14 days of your receipt of the order, and we will be happy to give you a full refund or exchange. Please note that we do not refund shipping costs.
Once we have received the item(s), and subject to fulfilling the return conditions below, a refund will be issued to your credit/debit card or original method of payment – using the same means of payment that you originally used to pay for your purchase – as soon as possible, maximum within 30 days. We will notify you when your refund is processed. Please contact us if you have not received your refund and we will look into it for you.
A full refund or exchange is subject to the return of the products in re-saleable condition, i.e. in their original packaging, unworn, unwashed and complete with their original labels. We will not be liable for returns if the garment is stained by makeup. Please also include a note of your name, order number and phone number with your items, as well as a receipt or other proof of purchase.

We are not responsible for the cost of returning the item unless the item is faulty or we have delivered the incorrect product(s). We also are not responsible for lost or damaged item(s) through the post.
An order of a product made to the consumer’s specifications or clearly personalised cannot be returned.
In case we have delivered the incorrect product, or the item is faulty, please notify us within the applicable statutory deadline, and return the item. Please provide proof of purchase. We will examine the item and if we deem it to be defective or incorrect, we will provide a full refund including delivery charges. The refund will be issued to your credit/debit card or using the same means of payment that you originally used to pay for your purchase.

Material Defects

We remain responsible for material defects relating to the fulfilment of the contract in accordance with statutory legislation.

Pricing

All prices are inclusive of VAT at the rate appropriate and correct at the time of entering the information on to the system. Prices may change and offers may be withdrawn at any time.

Re-selling our products

For retailer or distribution inquiries, please contact us and we will be happy to further assist you. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

Errors, inaccuracies and omissions

Occasionally there may be information on our website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).

Our right to vary these terms and conditions

We have the right to revise and amend these terms. You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or terms and conditions is required to be made by law or governmental authority.

Privacy policy

We will use any data obtained from you to manage your purchases of products or services and to respond to your queries. We will use, process, keep, share and delete your data in accordance with the relevant legislation.

Cookies

Woocommerce cookies:
Expiration Time for them is 31 days.
They are used for storing cart elements.
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Cookie Name Expiration Time Description_ga 2 years Used to distinguish users._gid 24 hours Used to distinguish users._gat 1 minute Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_<property-id>.AMP_TOKEN 30 seconds to 1 year Contains a token that can be used to retrieve a Client ID from AMP Client ID service. Other possible values indicate opt-out, inflight request or an error retrieving a Client ID from AMP Client ID service._gac_<property-id> 90 days Contains campaign related information for the user. If you have linked your Google Analytics and Google Ads accounts, Google Ads website conversion tags will read this cookie unless you opt-out. Learn more.